ft999 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how ft999 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal information relating to individuals ("Player", "you", "your") who access, register with, or use the ft999 online casino and sportsbook platform available at ft999.bio.

ft999 is committed to protecting the privacy and personal data of all players. This Policy is designed to give you a clear and honest picture of our data practices so that you can make informed decisions about your use of the ft999 platform. We encourage you to read it fully alongside our Terms & Conditions.

By registering an ft999 account or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, please discontinue your use of ft999 and contact our support team to arrange account closure.

02 Data Controller

For the purposes of applicable data protection law, ft999 acts as the data controller in respect of all personal data collected from players using the ft999 platform. As the data controller, ft999 determines the purposes and means of processing your personal data and bears responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

ft999 operates under an international gaming licence and adheres to the data protection standards required by the regulatory framework applicable to that licence. Where ft999 engages third-party service providers to process data on its behalf, such providers act as data processors and are contractually bound to process data only on ft999's documented instructions and to maintain appropriate technical and organisational security measures.

For all data-related enquiries, including subject access requests and deletion requests, players may contact ft999 directly at the contact details set out in Section 15 of this Policy.

03 Personal Data We Collect

ft999 collects the following categories of personal data from players, depending on the nature of their interaction with the platform:

ft999 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment or a legal obligation.

04 How We Collect Your Data

ft999 collects personal data through the following means:

• Direct collection: Information you provide when completing the ft999 registration form, submitting KYC documentation, making a deposit or withdrawal, or contacting ft999 support.
• Automated collection: Technical data collected automatically when you access the ft999 platform, including your IP address, device identifiers, browser fingerprint, and session activity logs. This data is collected via server logs and first-party cookies.
• Third-party sources: Where required for identity verification or fraud prevention, ft999 may receive data from identity verification service providers, payment processors (such as JazzCash and EasyPaisa), and fraud detection partners. Data received from third parties is handled with the same level of protection as directly collected data.
• Responsible gaming self-assessments: If you voluntarily complete a responsible gaming questionnaire or interact with ft999's player protection tools, the information provided is recorded as part of your account profile.

05 Legal Basis for Processing

ft999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your ft999 account, process deposits and withdrawals in PKR, and provide access to casino games and sportsbook markets.
• Legal obligation: Processing required to comply with ft999's obligations under its international gaming licence, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and responsible gaming obligations such as age verification and self-exclusion enforcement.
• Legitimate interests: Processing carried out for ft999's legitimate business interests, such as fraud detection and prevention, platform security, and improving the quality of the ft999 service — provided such interests are not overridden by your fundamental privacy rights.
• Consent: Where ft999 seeks to send you optional marketing communications, such processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your ft999 account.

06 How ft999 Uses Your Data

ft999 uses the personal data collected from players for the following specific purposes:

• Creating and managing your ft999 registered account, including authentication and session management.
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other accepted payment channels.
• Conducting mandatory KYC identity and age verification to confirm that you meet the ft999 minimum age requirement of 21 years.
• Complying with anti-money laundering (AML) screening obligations and reporting requirements under ft999's gaming licence.
• Administering bonuses, promotions, and player loyalty rewards in accordance with applicable offer terms.
• Providing customer support, resolving disputes, and responding to complaints.
• Enforcing ft999's responsible gaming commitments, including monitoring play patterns for signs of problem gambling, applying deposit limits, and administering self-exclusion requests.
• Detecting and investigating fraudulent activity, collusion, bonus abuse, and other prohibited conduct as defined in the ft999 Terms & Conditions.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts to your registered email address.
• Sending optional marketing communications about ft999 promotions and new game launches, where you have provided explicit consent to receive such communications.
• Improving the ft999 platform through aggregated, anonymised analysis of player behaviour and platform usage patterns.

07 Data Sharing and Disclosure

ft999 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. ft999 shares personal data only in the following limited circumstances:

• Service providers acting as data processors: ft999 engages carefully vetted third-party providers for specific operational functions, including payment processing (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification, fraud detection, and cloud hosting infrastructure. These providers are permitted to use your data only as directed by ft999 and are bound by strict data processing agreements.
• Gaming licence regulatory authority: ft999 may be required to share player data with its licensing authority or other competent regulatory bodies in connection with audits, compliance reviews, or investigations conducted under applicable gaming regulations.
• Law enforcement and legal proceedings: ft999 will disclose personal data to law enforcement authorities, courts, or other government bodies where required to do so by applicable law, court order, or where necessary to protect the rights, property, or safety of ft999, its players, or the public.
• AML and fraud prevention agencies: In accordance with ft999's anti-money laundering obligations, player data may be shared with authorised AML and fraud prevention databases to screen for prohibited activities.
• Business restructuring: In the event of a merger, acquisition, or sale of all or part of ft999's business, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

In all cases where ft999 shares data with third parties, ft999 takes reasonable steps to ensure that the receiving party maintains appropriate technical and organisational security measures to protect your personal data.

08 Cookies & Tracking Technologies

ft999 uses a limited set of cookies and similar technologies on the ft999 platform. These are strictly functional and performance-oriented in nature. ft999 does not use third-party advertising networks, behavioural tracking pixels, or cross-site tracking technologies.

The cookies used by ft999 fall into the following categories:

• Strictly Necessary Cookies: Essential for the operation of the ft999 platform. These cookies enable core functions such as maintaining your authenticated login session, remembering your language and currency preferences (PKR), and securing your session against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised, aggregated data about how players navigate and use the ft999 platform. This information helps ft999 identify performance bottlenecks, popular game categories (such as cricket betting and slots), and areas for improvement. No personally identifiable information is collected via these cookies.
• Functional Cookies: Used to remember player preferences and settings across sessions, such as table game stakes and display configurations, to provide a smoother and more personalised experience on return visits.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to log into and use your ft999 account normally.

09 Data Retention

ft999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your ft999 account and for a period of five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping requirements under ft999's gaming licence.
• Financial transaction records: Deposit, withdrawal, and betting transaction histories are retained for a minimum of five (5) years from the date of the transaction to comply with AML and financial audit obligations.
• KYC verification documents: Identity documents submitted for age and identity verification are retained for five (5) years following account closure.
• Support communications: Customer support interactions, including chat transcripts and email correspondence, are retained for two (2) years from the date of the interaction.
• Technical / log data: Server logs and access logs are retained for up to twelve (12) months for security monitoring and fraud investigation purposes.
• Marketing consent records: Records of your marketing consent preferences are retained for as long as you hold an active ft999 account and for one (1) year thereafter.

Upon expiry of the applicable retention period, ft999 securely deletes or anonymises personal data in accordance with its data disposal procedures. Where data is anonymised rather than deleted, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical or research purposes.

10 Your Data Rights

As an ft999 player, you hold the following rights in respect of your personal data. You may exercise any of these rights at any time by contacting ft999 support using the details in Section 15:

ft999 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case ft999 will notify you of the extension and the reasons for it within the initial thirty-day period.

Please note that certain rights are subject to limitations where ft999 is required to retain or process data to comply with its legal and regulatory obligations — for example, AML record-keeping requirements may prevent immediate deletion of financial transaction data even upon a valid erasure request.

11 Data Security

ft999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and ft999 servers is encrypted using TLS 1.2 or higher, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit.
• Data encryption at rest: Personal data and financial records stored on ft999 servers are encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Access to personal data within ft999's systems is strictly limited to authorised personnel who require access to perform their role. Access is governed by role-based permissions and is subject to regular review.
• Two-factor authentication (2FA): ft999 offers optional 2FA for player accounts as an additional layer of protection against unauthorised login attempts. ft999 strongly recommends enabling 2FA via your account security settings.
• Penetration testing and security audits: ft999 engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of the platform infrastructure.
• Incident response: ft999 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, ft999 will notify affected players without undue delay and will report the breach to the relevant regulatory authority as required.

While ft999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a critical role in keeping your account secure — please use a strong, unique password for your ft999 account and never share your login credentials with anyone.

12 Children and Minors

ft999 is strictly an adults-only platform. The minimum age to register and use ft999 is 21 years. ft999 does not knowingly collect personal data from individuals under the age of 21.

ft999 employs a range of age verification measures during the registration and KYC process to prevent underage access. Where ft999 discovers or has reasonable grounds to suspect that a player is under the age of 21, the relevant account will be immediately suspended, all gaming activity will be voided, and any deposited funds will be returned to the original payment method following investigation.

If you believe that a minor in your household may have accessed the ft999 platform or provided personal data to ft999, please contact ft999 support immediately at the email address in Section 15. ft999 will take prompt action to close the account and delete associated personal data.

ft999 also recommends that parents and guardians living in households with minors install parental control software on shared devices to restrict access to online gambling platforms.

13 Third-Party Links

The ft999 platform does not contain links to external third-party websites. All navigation within ft999 remains within the ft999.bio domain. This Policy applies exclusively to data processing activities carried out by ft999 in connection with the ft999 platform and does not extend to any external platforms or services.

If you access the ft999 platform via a link from an external website, ft999 is not responsible for the privacy practices of that referring website. You should review the privacy policy of any external website independently before providing personal data to it.

14 Changes to This Privacy Policy

ft999 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable regulations, or the operational requirements of the ft999 platform. The effective date at the top of this Policy will be updated whenever a material revision is made.

Where changes are material — meaning they significantly affect how ft999 collects, uses, or shares your personal data — ft999 will notify registered players by email to their registered ft999 account address prior to the changes taking effect. For minor or clarificatory amendments, ft999 will update the Policy on this page without prior individual notification.

Your continued use of the ft999 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. ft999 recommends bookmarking this page and reviewing it periodically.

15 Contact Us

For all privacy-related queries, subject access requests, data correction or deletion requests, or to withdraw your consent to marketing communications, please contact the ft999 Data team through the following channel:

• Email: [email protected]
• Support Hours: 09:00 – 01:00 PKT, 7 days a week
• Response Time: ft999 aims to acknowledge all privacy requests within 2 business days and resolve them within 30 days.

When submitting a data rights request, please include your registered ft999 username and a brief description of your request to help us locate your records and respond as efficiently as possible. For subject access requests, ft999 may need to verify your identity before releasing account data, in order to ensure your data is not disclosed to an unauthorised party.